Contact Information
 

Sales Office:
3532 7th Court South
Birmingham, AL  35222		 Mail & Shipping:
612 32nd Street South, Suite 111
Birmingham, AL 35233		 Phone:
(800)451-1425
(205)252-0141		 Fax:
(205)251-1718

Business Hours:
9:00 AM - 5:00 PM
Central Time, Mon - Fri

Forms

Download the required form from the links below.  Please fax completed forms to (205)251-1718.  Thanks.

Charge Card 
Authorization

Check 
Acceptance

Credit 
Application

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Pricing

It is our goal to provide our customers with the very best equipment and supply values.  Because many of our vendors have implemented a "Minimum Advertised Price" policy for their products, we cannot always publish the prices that we offer in our showroom and on the telephone.  Call (800)451-1425 for prices that can save you a significant amount of money over on-line pricing.  If you prefer, we will be happy to help with product selection.

If you find a lower price on an identical item, please let your salesperson know immediately.  New pricing from one of our hundreds of manufacturers might not have been posted, or a manufacturer's promotion might have been overlooked.   Also, we are happy to call manufacturers to locate trade show demo units that can save you thousands of dollars.  We are determined to offer the best prices and the best service possible.

Privacy

Custom Supply, Inc. does not distribute information obtained in the course of business, except as agreed to by the customer, or as required under applicable law.

About Us

Custom Supply was founded in 1986 as a service and supply source for the broadcast news and commercial production communities.  We continue to serve those markets and thousands of customers from universities, religious organizations, and all levels of government.  

We offer hundreds of trusted product lines featuring the most powerful and cost-effective technologies available, plus sound advice, excellent engineering support, and no nonsense.  

Custom Supply, Inc. is dedicated to providing our customers with the best media creation tools, supplies, and service at extremely reasonable prices.

Terms

All orders subject to approval.  VISA, MasterCard, Discover, Prepay, C.O.D., and Net terms are available.  Charge card, check acceptance, net terms, and C.O.D. require an application approved by Custom Supply, Inc.  Charge card applications will be processed in one hour.  Other applications will be processed in 3 to 10 days.  Accounts with open balances are subject to service charges of 1.5% per month (18% per year) with a minimum monthly charge of $3, after 30 days.  Orders prepaid with personal or unapproved company checks will be held for 10 business days before processing.  Orders for non-stock items and quantities are special orders, and must be secured by a deposit, prepayment, or a signed purchase order with approved credit.  

Prices, specifications, and the contents of this site are subject to change without notice.  Quantities are limited; no returns without authorization.  No returns on opened merchandise, non-stock items, or freight charges.  Re-stock fees will be added if charged by the manufacturer.  We are not responsible for typographical errors or the content of Web sites linked to this site.  Product images may include other items which are only sold separately.  Prices do not include any applicable freight charges or taxes which must be paid by purchaser.  Discounted prices shown on this site may be based on Prepay Cash terms.  Claims of shortage must be made within 3 business days of delivery.  Delivery dates given in advance are estimates.  

Our service department will assist you with any warranty claim.  We cannot replace items unless authorized by the manufacturer.  A Return Authorization (RA) number must be obtained from Custom Supply, Inc. before returning merchandise for any reason.  Return shipping charges are not covered by warranty. Unauthorized or collect shipments will be refused.  No product warranty or specification other than those made by the manufacturer shall apply to the sale of any product not manufactured by Custom Supply, Inc.

SHIPPING DAMAGE, UPS or FEDERAL EXPRESS: Call your local office for a damage inspection report. UPS or Federal Express will inspect and return the damaged product to us and arrange for settlement of the claim.  

SHIPPING DAMAGE, TRUCK SHIPMENTS: Note ANY damage on both copies of the freight bill and have the delivering driver sign each one.  File a damage claim with the freight company.  IMPORTANT - Always save all packing materials and call the carrier immediately if concealed damage is found.  

FAILURE TO FOLLOW THESE PROCEDURES MAY DELAY OR INVALIDATE YOUR CLAIM.

Limited System Warranty

Custom Supply, Inc. ("CSI") warrants the computer systems that it manufactures to be free from defects in materials and workmanship.  The period of this limited warranty is 1 year from the invoice date.  Extended warranties are sold separately.

This limited warranty covers normal use and does not cover problems due to external causes, including: accident, abuse, misuse, damage during shipment, electrical power irregularities, failure to back up data, failure to perform other required preventive maintenance, modifications or service not authorized by CSI, natural disasters (such as fire, flood, earthquake or lightning), neglect, usage not in accordance with product instructions, use of parts, software, or components not approved by CSI, or viruses.  This limited warranty does not cover data, or parts, software, or components not installed by CSI, or to items with altered, missing, or illegible labels.  Accessories are excluded from this warranty, and are covered by their respective manufacturer's warranties.  All software is sold "as is".

Service under this limited warranty will be provided at the CSI facility in Birmingham, AL, in accordance with the policies of CSI and the part or component manufacturer.  Travel to other locations will be billed at standard rates.  To request limited warranty service, you must contact CSI Technical Support within the limited warranty period.  If limited warranty service is required, CSI will issue a Return Authorization Number, which must be marked on the outside of the shipping carton.  You must ship the product back to CSI, in its original or equivalent packaging, prepay shipping charges, and insure the shipment, or accept the risk of loss or damage during shipment.  All important data should be backed up, prior to shipment.

CSI will, at its option, repair or replace defective products, and owns all parts and components removed from repaired systems. CSI uses repair components that are new, or equivalent to new, in accordance with industry standard practices. If CSI repairs or replaces a product, its limited warranty term is not extended.

If a replacement product or part is supplied to you in advance of CSI receiving the defective product or part, the technician will ask for your American Express, VISA, MasterCard, or open account information.  You are financially responsible for the return of the defective product or part, and will be billed for the shipment.  These charges will be covered under this warranty, if the defective product or part is received at CSI within fifteen (15) days of the Return Authorization date.   The defective item should be shipped to us freight prepaid and insured, using its original or an equivalent box and packing materials.  CSI will ship the repaired or replacement item to you freight prepaid, signature required, to any address in the continental United States.

Under no circumstance will CSI be liable for any losses, expenses, or special, incidental or consequential damages arising from the use, inability to use, or limitation of use of a product sold by CSI. In all cases, the customer’s sole remedy for a product failure is limited to the repair or replacement of the product.

EXCEPT AS EXPRESSLY SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  CSI EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED HEREIN.

Some states do not allow the exclusion of implied warranties, incidental or consequential damages, or limitations on how long an implied warranty lasts.  So, those stipulations may not apply to you.  This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.    

Trademarks

The Custom Supply, Inc. company name, logo design, "The Media Supply Store",  "mediasupplystore.com", and "The Right Stuff, at the Right Price" are trademarks ™ of Custom Supply, Inc.  Other trademarks and copyrighted works are the properties of their respective owners.

 

Copyright © 2001-2007 Custom Supply, Inc.
...The Right Stuff, at the Right Price™